Information we collect

When we use peloriavexa.world or contact the studio, certain information is collected so the team can respond, prepare quotes, and deliver floral services. The type and amount of data depends on what we choose to share and how we interact with the site.

• Basic contact details, such as name, email address, and phone number, so we can respond to enquiries, confirm orders, and share updates about delivery or pickup arrangements.
• Order and project information, including bouquet preferences, event dates, venue details, and any notes you choose to provide about style, budget, or sensitivities, so we can plan and deliver the requested services.
• Technical and usage data, such as pages viewed, approximate location, and device information collected through cookies or similar tools, helping us understand how visitors use the site and where navigation can be improved.
• Communication records, for example emails or form submissions, which we may keep for a period of time to track our responses, resolve issues, and maintain a clear history of what was agreed.

How we use personal data

We process personal data so we can respond to messages, prepare quotes, fulfil bouquet and floral orders, and keep the website running reliably. This section explains the main purposes for which we use the information we collect and how that relates to our services.

• To respond to questions, provide quotes, and communicate about bouquet orders, wedding florals, or corporate projects, including confirming details and sharing updates about timing or availability.
• To process payments and manage deliveries or pickups, working with payment providers and couriers where necessary so that orders reach the correct place within the agreed window.
• To maintain, analyse, and improve the website, using aggregated usage data to understand which pages are most helpful, identify technical issues, and guide design or content adjustments.
• To meet legal, regulatory, and record keeping obligations, for example by retaining certain transaction information for a period of time, and to help prevent misuse of our services or systems.

Legal basis for processing

Privacy laws require a clear explanation of why personal data is processed and on which legal grounds. The reasons may differ depending on whether we are simply browsing, asking a question, or entering into an agreement for floral services.

We generally process personal data because it is necessary to provide the services we have requested, such as preparing quotes, confirming orders, and arranging delivery or pickup. In some cases, processing is based on our legitimate interest in running and improving the website, communicating with clients, or protecting the studio from misuse, balanced against our rights and expectations. Where consent is required, for example for certain optional cookies or communications, we will ask for it clearly and explain how it can be withdrawn.

How we share information

We do not sell personal data. However, we may share limited information with trusted third parties when this is necessary to run the website, deliver orders, or meet legal obligations. These partners are expected to handle data carefully and only for the purposes agreed.

• Service providers who help us operate the website, manage email or form submissions, process payments, or deliver bouquets and floral arrangements. These partners only receive the information needed to perform their tasks and are expected to protect it appropriately.
• Professional advisers and technical support, such as accountants, legal advisers, or IT providers, who may access certain data when assisting with compliance, troubleshooting, or business operations, under appropriate confidentiality obligations.
• Authorities or other third parties when we believe in good faith that sharing is required to comply with a legal obligation, respond to a valid request, or protect the rights, property, or safety of our clients, team, or others, in line with applicable Canadian law.

Data security

We take reasonable technical and organisational steps to protect personal data against accidental loss, misuse, or unauthorised access. These measures may include restricted access to internal systems, secure communication channels where appropriate, and regular reviews of who can see which information. No method of storage or transmission is completely secure, so we cannot remove all risk, but we work to keep safeguards proportionate to the type and sensitivity of the data we handle.

Our data protection rights

Privacy regulations in Canada and, in some cases, other regions may give us specific rights over our personal data. While the exact scope can depend on where we live, we generally have options to see, correct, or limit how our information is used.

• Request access to the personal data we hold about us and receive a copy of it in a commonly used format, subject to certain legal limitations and verification steps.
• Ask for corrections if any of the personal information we have is inaccurate or incomplete, so that future communication and orders are based on up to date details.
• Request deletion of personal data where it is no longer needed for the purposes described in this policy, subject to any legal or contractual obligations that require us to keep certain records for a defined period.
• Object to or request restriction of certain types of processing, particularly where data is used for analytics or based on legitimate interests, and withdraw consent where processing relies on it, without affecting activities that took place before withdrawal.

Cookies and similar tools

We use cookies and similar technologies to keep the site secure, remember basic preferences, and understand how visitors use our pages. Some cookies are essential for the website to function, while others are optional and used for aggregated statistics. We explain these tools in more detail in our separate Cookie Policy, where we also describe how to manage or withdraw consent using browser settings and on site controls.

Read Cookie Policy Read Cookie Policy

How to contact us

If we still have questions after reading this policy, or if we want to exercise any of our privacy rights, we can contact the studio using the details below. Including context such as dates, order references, and the part of the site we used helps the team review our request efficiently and respond with clear, practical information.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our services, internal practices, or applicable laws. When we make material changes, we will adjust the date at the top of the page and, where appropriate, highlight key updates. Continued use of the site after a revised version is posted means we acknowledge the new terms, so it is worth reviewing this page periodically for the latest information.